Wednesday, December 26, 2007

Nintendo and Cuss-tomer Support

Nintendo's support in Asia has been quite frankly, only in the zone of Japan, Korea and China (iQue maybe...). What do you think are common in these countries? None of them speak English. I remember a Nintendo console I owned before and which I spent every hard earned dime on games and systems. When the console started to sputter, I asked Nintendo of America for help of which they gladly pointed us to one of these superbly capable branches. Visit their website, see if you can drop an e-mail to them in English when the site is littered with foreign gibberish. Was Asian customers supposed to learn a new language now just to reach out? The e-mail form was conveniently formatted to its local country. Postal mailing address was supremely difficult to extract and Nintendo of America was nice enough to tell us we were on our own. Thanks Nintendo, this is superb customer support.

This is the one thing I have always hated about Nintendo. The fact that they won't even lift a finger to help other legitimate customers who are situated in unfortunate circumstances. GAD DANG IT Nintendo, step up and support the customers. How can customers respect you back when you just focus on the conventional markets and do not work towards supporting customers from around the globe? Money isn't my issue here. Presence is important to any consumer.

All I can say to Nintendo is, if you do not support consumers from certain countries, just go ahead and say it because this charade of just contact this branch and learn another language is the kind of bull I don't want to be served.

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